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Money Back Guarantee

Shop with confidence knowing your purchase is protected

Your Purchase is Protected

At GrappleTrade, we want you to buy with confidence. That's why every eligible purchase is covered by our Money Back Guarantee. If an item doesn't arrive or isn't as described, we've got you covered.

                ✓ You're covered when you:
                Don't receive an item you ordered
Receive an item that is significantly different from the description
Receive a damaged or defective item
Return an item that doesn't match the listing

            

What's Covered

📦 Item Not Received

If your item doesn't arrive, you can request a refund. This includes situations where:

The tracking shows delivered but you didn't receive it
The item was lost in transit
The seller didn't ship within their stated handling time

📋 Item Not as Described

You're protected if the item you receive is materially different from the listing. This includes:

Wrong item was sent (e.g., you ordered a Large singlet but received a Medium)
Missing parts or accessories that were included in the description
Condition is significantly worse than described (e.g., listed as "Like New" but arrived heavily worn)
Item is damaged and damage wasn't disclosed in the listing
Item is a different brand, model, or version than listed

💔 Damaged or Defective Items

Items that arrive damaged or don't work as intended are covered, including:

Items damaged during shipping
Items with defects not mentioned in the listing
Items that don't function properly (e.g., zippers broken, tears in fabric)

                ⚠️ Important: Take photos of damaged items and their packaging before opening a case. This documentation helps us resolve your claim faster.
            

How to Request a Refund

Use the contact form as soon as possible

We can often help so the earlier you email the easier we can be of service, use the subject line "Refund request" and give an accurate description of your situation

⏰ Important Deadlines

                Report by:
                30 days from the actual or latest estimated delivery date
6 months from payment for items that never arrived

            

Don't wait! The sooner you report an issue, the faster we can help resolve it.

What's Not Covered

                ✗ The Money Back Guarantee does not cover:
                Items picked up in person (local pickup transactions)
Buyer's remorse or change of mind
Minor differences in color due to screen variations
Items damaged after delivery
Normal wear and tear on used items when condition was accurately described
Items returned without seller authorization (unless item not as described)

            

📬 Return Shipping

Who Pays for Return Shipping?

Item not as described or damaged: Seller pays return shipping
Item not received: No return shipping needed (item never arrived)
Buyer's remorse: Buyer pays return shipping (if seller accepts returns)

When the seller is responsible for return shipping, we'll provide a prepaid return label for you to use.

👥 Seller Responsibilities

Sellers must:

Ship items within the stated handling time
Describe items accurately and completely
Provide valid tracking information
Package items securely to prevent damage
Respond to buyer messages within 48 hours
Accept returns when items don't match the description

                💡 For Sellers: Accurate descriptions and clear photos prevent returns and disputes. Be honest about condition, flaws, and measurements!
            

Need Help?

Our support team is here to help resolve any issues with your order.

Contact Support

📚 Additional Resources

Terms of Service - Our marketplace terms
Shipping Instructions - Expected delivery times and tracking
Help & Contact - Get support for your order