Privacy Policy

Last Updated: November 29, 2024

Welcome to GrappleTrade. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• List items for sale
• Make a purchase
• Contact other users
• Contact us for support

This information may include:

• Name
• Email address
• Username
• Profile picture
• Shipping address
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Clickstream data

Authentication Information

When you sign in using Google Authentication, we receive:

• Your Google profile information (name, email, profile picture)
• Authentication tokens to keep you logged in
• Your Google User ID

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends and preferences
• Personalize your experience on our platform
• Prevent fraudulent transactions and protect against criminal activity
• Comply with legal obligations
• Enforce our Terms of Service

3. How We Share Your Information

With Other Users

When you list an item or make a purchase, certain information becomes visible to other users:

• Username
• Profile picture
• Seller ratings and reviews
• Items you're selling

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Firebase (Google) - Authentication and database services
• Payment processors - To process transactions
• Email service providers - To send communications
• Analytics providers - To analyze site usage

For Legal Reasons

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication through Firebase
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Access and Correction

You have the right to access and update your personal information at any time through your account settings.

Data Deletion

You may request deletion of your account and personal data by contacting us. Please note that some information may be retained as required by law or for legitimate business purposes.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Lodge a complaint with a supervisory authority

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

By using GrappleTrade, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.